Question 1

Is raw actually safe?

Accepted Answer

Our raw food is produced under EU food-safety standards at a German facility, held in an unbroken cold chain, and portioned so there is nothing to prepare. Store frozen and thaw a day at a time.

Question 2

Is it complete, or just meat?

Accepted Answer

Complete. A single protein is the starting point; a measured biome blend corrects the micronutrients and essential fats prey leaves short, so every recipe meets FEDIAF, NRC and AAFCO nutrient requirements in full, verified by independent lab testing.

Question 3

Why does it cost more than kibble?

Accepted Answer

It is fresh single-protein meat made to a veterinary standard, portioned for one dog and adjusted over their life. The plan and pricing are built around your dog when you start the quiz.

Question 4

How do I switch my dog over?

Accepted Answer

Gradually. The first plan includes a transition-friendly protein and a four-week settling window; if progress is not right, we rebuild the plan or refund the first order.

Question 5

What if my dog has allergies or a sensitive stomach?

Accepted Answer

The engine reads every reaction your dog has had and rules out the proteins behind them, then starts on a novel or gentle single protein and monitors the settling window. If something flares, the plan is rebuilt around it.

Question 6

Do I need a lot of freezer space?

Accepted Answer

Deliveries are portioned and stacked for a normal home freezer, and you thaw a day at a time. When space or travel is tight, the freeze-dried Travel Reserve is the same recipe with no fridge needed.

Question 7

Is this a subscription I am locked into?

Accepted Answer

It is a recurring plan because a dog eats every day, but you set the pace, pause, or stop whenever you like. The plan follows the dog, not a contract.

Question 8

Where is the food made?

Accepted Answer

At a German facility working to EU food-safety standards, blast-frozen at source and held in an unbroken cold chain to your door. Every batch is independently lab-tested against the profile printed on the pack.